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Language Matters: NLP vs NLU Insights

This computational linguistics data model is then applied to text or speech as in the example above, first identifying key parts of the language. Interactive Voice Response (IVR) is used for self-service and call routing. However, as IVR technology advanced, features...

eCommerce Chatbots: The Complete Guide 2023

Different chatbots offer different features that can address both. Patrón, part of the Bacardi umbrella of companies is a brand of premium tequila products. They are known for their customer experience and wanted to inspire more customers to try out new drinks over...

Best Customer Support Platform for eCommerce Companies

It’s also good for sending and receiving notifications, as well as for quick filtering through the queue of open tickets. Intercom’s large series of bots obviously run on automations as well. As mentioned before, the bot builder is a visual drag-and-drop system that...

Chatbots in Healthcare ️ Development and Use Cases

But the problem arises when there are a growing number of patients and you’re left with a limited staff. In an industry where uncertainties and emergencies are persistently occurring, time is immensely valuable. From collecting patient information to taking into...